Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Trivo Lab platform and services ("Service") provided by Haven Media Development AB ("Trivo Lab", "we", "us"), a company registered in Sweden under registration number 556823-7753, with registered address at Parkallén 5, 183 41 Täby, Sweden.

By creating an account or using the Service you confirm that you have read, understood, and agree to be bound by these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

1. The Service

Trivo Lab is a team-pulse and employee well-being platform that enables companies to collect recurring check-in data from team members on morale, work quality, and workflow, and to receive AI-generated insights based on that data.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you or any third party for any such changes.

2. Accounts & Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
• You must notify us immediately at support@trivolab.com if you suspect any unauthorised access.
• Each account is for use by the registered company only. Sharing accounts across separate organisations is not permitted.
• You must be at least 18 years old to create an account.

3. Subscription & Payment

Plans

We offer Free, Small Team, and Big Team subscription plans as described on our pricing page. Plan features and limits may change; we will give you at least 30 days' notice of changes that negatively affect your plan.

Billing

• Paid plans are billed monthly in advance. All prices are exclusive of VAT unless stated otherwise.
• VAT will be added at checkout in accordance with applicable Swedish and EU tax rules.
• Payments are processed by Stripe. By providing payment details you agree to Stripe's terms of service.
• Subscriptions renew automatically. You can cancel at any time before the next renewal date; access continues until the end of the paid period.

Refunds

Subscription fees are non-refundable except where required by applicable law, including the Swedish Consumer Contracts Act (konsumentavtalslagen) where applicable. If you believe you are entitled to a refund, contact us at support@trivolab.com.

Failed Payments

If a payment fails we will notify you and attempt to collect payment for up to 14 days. If payment remains outstanding, we may suspend or downgrade your account to the Free plan.

4. Acceptable Use

You agree not to:

• Use the Service in any way that violates applicable laws or regulations.
• Upload, transmit, or store any content that is unlawful, harmful, defamatory, or infringes any third party's intellectual property rights.
• Attempt to gain unauthorised access to any part of the Service or other users' accounts.
• Use the Service to process personal data in a manner that violates GDPR or other applicable data protection laws.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Use automated means (bots, scrapers) to access the Service without our written permission.
• Resell or sublicense the Service to third parties without our written consent.

We reserve the right to suspend or terminate accounts that violate these rules without refund.

5. Data & Privacy

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms.

Data Processing Agreement (DPA): If you process personal data of EU/EEA individuals through the Service (for example, employee check-in data), we act as your data processor and you act as the data controller. A Data Processing Agreement is available on request at privacy@trivolab.com and may be required for compliance with GDPR Art. 28.

You are responsible for ensuring that your use of the Service — including the employee data you collect through team pulses — complies with GDPR and any other applicable data protection legislation, including obtaining any necessary employee consents or establishing another lawful basis for processing.

6. Intellectual Property

Trivo Lab and its licensors own all intellectual property rights in the Service, including software, design, trademarks, and content. These Terms do not grant you any rights in Trivo Lab's intellectual property beyond the limited licence to use the Service during your subscription.

You retain all rights to data you input into the Service. By using the Service you grant us a limited licence to process that data solely to provide the Service to you.

7. AI-Generated Insights

The Service uses AI to generate team insights from check-in data. AI-generated content is provided for informational purposes only and should not be relied upon as professional HR, legal, or medical advice. We do not guarantee the accuracy or completeness of AI-generated insights. You remain solely responsible for any decisions you make based on such content.

8. Disclaimer & Limitation of Liability

The Service is provided "as is" and "as available". We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by Swedish law, Trivo Lab's total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Termination

By you: You may cancel your subscription and close your account at any time from your account settings.

By us: We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay, or if required by law.

Upon termination, your right to access the Service ceases. We will delete your data in accordance with our Privacy Policy.

10. Governing Law & Disputes

These Terms are governed by Swedish law. Any dispute arising from or relating to these Terms shall first be attempted to be resolved amicably. If not resolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the Swedish courts, with Stockholm District Court as the court of first instance.

If you are a consumer based in the EU, you may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your subscription before the changes take effect.